Returns & Exchanges
What is your customer support email?
How long do orders take to ship?
Pre-sale items will ship the first week in June. After this, orders will ship within 48 hours of purchase.
Do you ship internationally?
Yes! We ship worldwide! We are a travel game after all!
How much is the shipping?
$6.99 for US order under $49 (free for order $49+).
$10 to anywhere in Europe + Canada.
Can I change or cancel my order?
We try to ship orders as quickly as possible, so please contact support right away with any changes or adjustments.
Do you offer returns?
We do not offer refunds unless goods arrive damaged or incorrect. Damaged goods will require photo proof and to be shipped back to us in order for you to receive a refund. Please email our customer support first if this issue arises.
What is your address for returns?
ATTN: WHEN THE GAME
1940 S Quaker Ridge Pl
Ontario, CA 91761